Customer Service
- Shipping Policy
- FREE GROUND SHIPPING ON PURCHASES $75 AND UP
All mayastar.com purchases are sent insured via UPS. Products can be sent Ground, 2nd Day, or Next Day Air and will be subject to the following shipping charges:
| Total Purchase Price |
Ground | 2nd Day | Next Day |
| $.01 - $74.99 | $7 | $18 | $40 |
| $75.01 - $150.00 | FREE | $20 | $45 |
| $150.01 - $200 | FREE | $25 | $50 |
| $200.01+ | FREE | $28 | $50 |
- For overnight delivery, orders must be submitted by 12pm CST. Overnight orders submitted after 12pm CST on Thursday and before 12pm CST Friday will arrive the following Monday. All overnight orders placed after 12PM CST and throughout the weekend will arrive the following Tuesday.
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- We are unable ship to P.O. Box addresses
- We are currrently unable to ship to addresses outside the United States
- Return Policy
- If you are not 100% satisfied with your mayastar.com purchase, we will gladly accept returns for refund within 7 days of receipt or store credit /exchange within 30 days of receipt.
- All Returns/Exchanges must be pre-authorized by calling 1-877-611-MAYA or emailing us at web@mayastar.com. Please have invoice number, size, and color information available. If we receive a return without a return authorization number, it will be sent back to the customer at their expense.
- Items sent back after 30 days will be shipped back to the customer at their expense.
- All returned items must be unworn, unaltered, with tags attached and in original packaging.
- Shipping charges are non-refundable and return shipping charges will apply. We will not accept C.O.D. packages.
- All returns, exchanges and store credits will be processed once we have received the returning merchandise.
- Maya* recommends that all returned packages are insured for the full cost of the item(s) as we hold no responsibility for returns lost in shipment.
- Securely pack all returning items and include a copy of the original invoice with your Return Authorization Number and ship back to:
Maya Star
1508 S. Congress Ave
Austin, TX 78704
- Privacy Policy
- The information you provide to mayastar.com is used to provide you with the best customer service and give you the updates you requested about the store. If at any time you wish to be removed from the email list please follow the instructions at the bottom of the email to be unsubscribed. Maya Star does not sell, trade, or rent the information you provide to unrelated third parties. Access to personal information submitted to the site is restricted to web store employees and order processors only and will not be viewed by third parties not affiliated with the processing of your order. As a leading provider of payment management and risk management services to hundreds of thousands of online businesses around the world, privacy and data protection are of the utmost importance to CyberSource Corporation and its subsidiaries, including Authorize.Net LLC, CyberSource Ltd., CyberSource NI Ltd., CYBS Singapore Pte Ltd., CyberSource K.K., and other subsidiaries (collectively "CyberSource"). This Privacy Statement for CyberSource ("Privacy Statement") details the company's policies with respect to the handling of personally identifiable information ("Information") submitted by the reader of this Privacy Policy ("You") or otherwise collected by CyberSource via the company's website or in the course of providing services to CyberSource's customers. CyberSource will use and disclose Information only in accordance with the terms of this Privacy Statement.
Gold Vermeil - Vermeil jewelry is made of a sterling silver base that is coated or plated with gold using an electrolytic process. Vermeil jewelry will not wear as quickly as plated jewelry and therefore has a longer lifespan. Because it is made with only sterling silver and gold, those who have allergies to other metals such as nickel can safely wear vermeil jewelry without the risk of reaction.
Gold Fill - Gold filled jewelry is the highest quality gold you can buy that is not pure gold and is regulated by the government in the same way that solid gold is. Gold fill consists of a non-precious base that has layers of gold mechanically bonded to it. Gold filled jewelry will not wear off and therefore will last the longest.
Karats - The purity of gold is measured in karats. The highest and most expensive karat gold is 24 karat, which refers to solid gold that has not been alloyed with other metals. The karat of gold decreases as the amount of other metal it has been alloyed with increases.
- 22 karat gold consists of 22 parts gold with 2 parts another metal, or 91.7% gold.
- 18 karat gold consists of 18 parts gold with 6 parts another metal, or 75% gold.
- 14 karat gold consistes of 14 parts gold with 10 parts another metal, or 58.3% gold.
Sterling Silver - Pure silver is soft and maleable, therefore it is mixed with an alloy metal when used in making jewelry so that it is more durable. Sterling silver refers to jewelry that is 92.5% silver with 7.5% alloy metal, usually copper.
Old Silver - a unique French process of layering silver over gold or copper to bring out the details of the piece.
Cameos - A practice that originated in Italy, a cameo is a small motif, such as a face or flowers, that is carved into materials such as glass, shell, or stone. The term cameo refers to a piece in which the image is raised.
Intaglio - Intaglios are very similar to cameos in that they are images carved into stone, shell, and glass. However, an intaglio occurs when the image is recessed on the surface of the jewelry.
Gold - Use a chamois cloth to clean gold jewelry as it is gentle and will return the luster to your gold pieces. Gold jewelry that does not contain gemstones can be dipped into rubbing alcohol to remove grease. Tarnish can be removed from gold that does not have gemstones by mixing soap and water with a few drops of ammonia and brushing the gold with a small brush such as a toothbrush then rinse with lukewarm water and allow to dry.
General: Don't keeps jewelry jumbled together in a drawer or case as the individual pieces can rub against one another and damage and scratch them. Store individually in a compartmentalized box. Avoid jewelry contact with soap, chemicals, perfume, and hair spray. Always remove jewelry when washing, bathing, doing dishes, cleaning with chemicals, swimming, or playing sports/exercising.
